Online Student Technical Support

What if I have problems with my course?

It is very important that you read over your syllabus at the beginning of the course and familiarize yourself with the course expectations. If you have any questions concerning your online or hybrid course, the first point of contact should always be your instructor. 

At The W, Canvas student support is available 24 hours a day, 7 days per week.  Please be mindful that students will not have access to courses until the first day of class.  The date for the first day of class is located on the official academic calendar. Courses that are added or dropped are not immediately reflected in Canvas.  Please check Canvas throughout the day to make sure that is has been processed.  If it still does not appear, please contact ITS at 662-329-7282.

Canvas Status

Is Canvas working properly?

Canvas Status

MUW Email

What is my MUW E-mail address?

MUW MyApps Instructions


Where can I find my MUW ID and MUW Net ID?

ID Lookup Instructions

Canvas Login

How do I Log into Canvas?

Respondus LockDown Browser

Respondus LockDown Browser™ is a custom browser that locks down the testing environment within Canvas. When students use Respondus LockDown Browser they are unable to print, copy, go to another URL, or access other applications. When an assessment is started, students are locked into it until they submit it for grading. Available for both Windows and Mac. Respondus LockDown Browser should only be used for taking online tests.


Why Use Brainfuse?

Students at The W have a free access to Brainfuse, a comprehensive suite of online tutoring, self-study, and collaborative tools designed for college students.

About Brainfuse

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Pearson provides digital classroom resources, including eTextbooks, MyLab, Mastering, and Revel, for some classes at The W.

Pearson Support

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Zoom logo

Your professor may use Zoom for synchronous classes or for online office hours and meetings.

Zoom Technical Support

Office 365

Is it true that I can get Office 365 for free?

Yes. Once you log into the WConnect portal, you should have access to Office 365 by simply selecting the Office 365 icon. You can either use it in the cloud or download up to 5 copies on your devices.



What are the basic computer specifications for Canvas?

Basic Computer Specifications for Canvas

What are the basic computer specifications for Canvas?

Canvas Supported Browsers

Is there a recommended browser?

Yes. It is highly recommended that you use the latest version of Firefox while using Canvas.

Are there any Canvas student guides available?

Yes. Below is a list of a few of the Canvas student guides that are available.

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