TutorMe Frequently Asked Questions
What should I do if I reach my limit?
Students at The W are provided up to 5 hours per week with no cap on each session. Once this limit is reached, the following message will display:
You have used your tutoring minutes for the week. Tutoring hour limits are reset each Sunday evening.
What browsers are compatible with TutorMe?
Students can use any recent version of a popular browser, but we highly recommend downloading Chrome for the best experience on TutorMe.
However, to use audio/video features in the lesson space, you must have Chrome, Firefox or Safari 11. Screen sharing is only supported on Chrome.
What Subject Areas are available for Tutoring?
TutorMe offers over 300 subjects. The categories include: Computer Science, Engineering, Foreign Language, History, Humanities, Math, Professional, Science, & Social Science.
Complete list of all TutorMe subjects
How do I connect with Chat Support?
- Select TutorMe from the course navigation on the left.
- Click on the Chat Bubble at the bottom right corner of the TutorMe home page.
How do I connect with a tutor I’ve previously worked with?
- Select TutorMe from the course navigation on the left.
- Select the name of the tutor you have recently tutored with from the right-hand side of the TutorMe home page. A chat box will appear where you can message and/or start a new lesson with the tutor.
Note: The dot to the left of the Tutor's name indicates if they are online or not. Gray means they are not online. Green means that they are online.
Note: If the tutor is currently in a lesson and you attempt to start a lesson, your lesson will be automatically rejected, but you can leave a chat for the tutor which they will see after their lesson is over.
Do I schedule a lesson?
Students do not need to schedule a time. Simply click the TutorMe link inside of Canvas and fill out the prompts to be paired with a tutor.
Once you have worked with a tutor, you can simply send them a message through the chatbox and schedule a time that best works for both of you. You can schedule to be online at the same time as the tutor, and you can request a lesson directly from your chat box.
How do I upload a file?
You can upload a file through TutorMe’s matching system, the chat box, and the file share tab in the lesson space.
Matching System
To upload a file through the matching system, follow the steps below.
- Search a subject or topic on the TutorMe homepage.
- Write a brief description of what you need help with, and click browse to upload a document from your computer.
File Sharing Tab
To upload a document using the file share feature while in a tutoring session, follow the steps below.
- Click on the file share tab in the lesson space.
- Click Upload.
Note: The file will be available for the student and the tutor to view and download.
Chat Box
To upload a document in the chat box in the lesson space, follow the steps below.
- Click on the attachment icon at the bottom of the chat box.
Note: The file will be available for the student and the tutor to view and download.
What if I have an issue with a Tutor?
Students can report a user via the gear icon on the chat box.