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Online Learning Student Technical Support

 
Information Technology Services Canvas_logo

 

Is Canvas working properly?
https://status.instructure.com


What is my MUW E-mail address?
MUW MyApps


Where can I find my MUW ID and MUW Net ID?
"Look Up MUW ID and MUW Net ID" instructions
Where can I find my NetID (MUW Video)


Logging into Canvas
How do I Log into Canvas? (MUW Video)


Creating a Youtube Channel and Loading a Video

Creating a YouTube Channel
(MUW Video)
Upload a YouTube Video and get the URL (MUW Video)

Where can I find Lockdown Browser Support?


Lockdown Browser Student Tutorials

Lockdown Browser Student Tutorials

 

Need Respondus Support?

Respondus Support Link (contact technical support)

 

How can I access Zoom?


 

Zoom Tutorials
Zoom for Students (tutorials)


Zoom Technical Support
Zoom Technical Support  (select contact technical support)

 

Is it true that I can get Office 365 for free?
Yes.  Once you log into the portal, you should have access to Office 365 by simply selecting the Office 365 icon.
You can either use it in the cloud or download up to 5 copies on your devices.

What if I have problems with my course?
It is very important that you read over your syllabus at the beginning of the course and familiarize yourself with the course expectations. If you have any questions concerning your online or hybrid course, the first point of contact should always be your instructor. 

At Mississippi University for Women, Canvas student support is available 24 hours a day, 7 days per week.  Please be mindful that students will not have access to courses until the first day of class.  The date for the first day of class is located on the official academic calendar. Courses that are added or dropped are not immediately reflected in Canvas.  Please check Canvas throughout the day to make sure that is has been processed.  If it still does not appear, please contact ITS at 662-329-7282.

24-hour student support number 
1-844-747-4606


What are the basic computer specifications for Canvas?

Basic Computer Specifications for Canvas?


What are the basic computer specifications for Canvas?

Canvas Supported Browsers


Is there a recommended browser?

Yes.  It is highly recommended that you use the latest version of Firefox while using Canvas.


Are there any Canvas student guides available?

Yes.  Here is a list of a few of the Canvas student guides that are available.


Canvas Student Guide Table of Contents

Introduction

Announcements

Assignments

Calendar

Chat

Collaborations

Conferences

Course Navigation

Discussions

ePortfolios

Files

Grades

Inbox

Modules

Pages

People and Groups

Profile and User Settings

Quizzes

Rich Content Editor

New Rich Content Editor

Web Services