{"id":84,"date":"2022-06-06T16:34:02","date_gmt":"2022-06-06T16:34:02","guid":{"rendered":"http:\/\/web01.muw.edu\/online\/?page_id=84"},"modified":"2026-06-17T14:40:55","modified_gmt":"2026-06-17T14:40:55","slug":"online-student-complaint-process","status":"publish","type":"page","link":"https:\/\/www.muw.edu\/online\/student\/online-student-complaint-process\/","title":{"rendered":"Online Student Complaint Process"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The W seeks to resolve concerns and complaints fairly and in a timely fashion. Current or prospective MUW students who have a complaint may submit their concerns to the appropriate department as described in <a href=\"https:\/\/bulletin.muw.edu\/content.php?catoid=48&amp;navoid=3049\">Section 7.4 Student Complaint Procedures<\/a>  of the MUW Student Handbook. Students should exhaust internal avenues of complaint resolution prior to pursuing external options.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If a complaint cannot be resolved through the institutions internal complaints process, students may file a complaint with the <a href=\"https:\/\/www.mississippi.edu\/mcca-overview\">Mississippi Commission on College Accreditation<\/a> by submitting the <a href=\"https:\/\/www.mississippi.edu\/sites\/default\/files\/ihl\/files\/mccastudentcomplaintform.pdf\">MCCA Student Complaint Form <\/a>within two years of the incident. If the matter falls outside of MCCA\u2019s jurisdiction, the complaint may be referred to another appropriate agency authorized to address the concern. For complaints related to distance education or institutions participating in the State Authorization Reciprocity Agreement (SARA), additional information on complaint resolution policies and procedure is available through the <a href=\"https:\/\/nc-sara.org\/sara-student-complaints-0\/\">National Council State Authorization Reciprocity Agreement <\/a>(NC-SARA).<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mississippi students taking online courses may also contact the Attorney General:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Mississippi Consumer Protection Division<br>Office of the Attorney General<br>State of Mississippi<br>PO Box 22947<br>Jackson, Mississippi 39225-2947<br>Mississippi Consumer Protection Complaint Form<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Students may also send concerns to the MUW&#8217;s regional accrediting agency, SACSCOC, should a complaint not be resolved through the internal complaints process.\u00a0 The complainant should follow the policy and procedures outlined in <a href=\"https:\/\/sacscoc.org\/app\/uploads\/2020\/01\/ComplaintPolicy-1.pdf\">SACSCOC Policy Statement<\/a>: Complaints against SACSCOC or Its Accredited Institutions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Students may also contact the <a href=\"https:\/\/wcetsan.wiche.edu\/resources\/student-complaint-information-state-and-agency\">appropriate agency<\/a> in their state of residency. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The W seeks to resolve concerns and complaints fairly and in a timely fashion. Current or prospective MUW students who have a complaint may submit their concerns to the appropriate [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":45,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-84","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/pages\/84","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/comments?post=84"}],"version-history":[{"count":9,"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/pages\/84\/revisions"}],"predecessor-version":[{"id":267,"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/pages\/84\/revisions\/267"}],"up":[{"embeddable":true,"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/pages\/45"}],"wp:attachment":[{"href":"https:\/\/www.muw.edu\/online\/wp-json\/wp\/v2\/media?parent=84"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}