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Online Learning Student Technical Support

What is my MUW E-mail address?
MUW MyApps

Where can I find my MUW ID and MUW Net ID?
"Look Up MUW ID and MUW Net ID" instructions

Is it true that I can get Office 365 for free?
Yes.  Once you log into the portal, you should have access to Office 365 by simply selecting the Office 365 icon.
You can either use it in the cloud or download up to 5 copies on your devices.


What if I have problems with my course?

It is very important that you read over your syllabus at the beginning of the course and familiarize yourself with the course expectations. If you have any questions concerning your online or hybrid course, the first point of contact should always be your instructor. 

At Mississippi University for Women, Canvas student support is available 24 hours a day, 7 days per week.  Please be mindful that students will not have access to courses until the first day of class.  The date for the first day of class is located on the official academic calendar. Courses that are added or dropped are not immediately reflected in Canvas.  Please check Canvas throughout the day to make sure that is has been processed.  If it still does not appear, please contact ITS at 662-329-7282.

What are the basic computer specifications for Canvas?
Basic Computer Specifications for Canvas?

What are the basic computer specifications for Canvas?
Canvas Supported Browsers

Is there a recommended browser?
Yes.  It is highly recommended that you use the latest version of Firefox while using Canvas.

Are there any Canvas student guides available?
Yes.  Here is a list of a few of the Canvas student guides that are available.

New Canvas UI (MUW specific)
        Locating Profile, Settings, Notifications, Files, and ePortfolios
        Locating the Canvas Logout Button
        Locating the Help Link

Most Relevant Videos for First Time Users
       Canvas Overview
Canvas Student Tour
       User Settings and Profile Picture
       Notification Preferences
       How to View Assignments
       How to Submit Assignments
       How to Check Grades      

Notification Preferences
Under Notification Preferences, avoid completely turning off notifications when possible.  Turning off notifications or setting weekly notifications for frequent assignments can result in missed assignments.

Are there any other services available for online students?
Yes, the Online Student Services page will give you an entire list of services that are available to online students.