FOR IMMEDIATE RELEASE
May 15, 2009
Contact: Anika Mitchell Perkins
(662) 329-7124
aperkins@pa.muw.edu

Community living and Print Shop recognized for going 'above and beyond'

COLUMBUS, Miss. - Mississippi University for Women’s Secret Shopper initiative wrapped up this semester with awards to the Office of Community Living and the Print Shop.

Each unit was presented with a framed certificate and “above and
beyond” lapel pin by Provost and Vice President for Academic Affairs
Dr. Sandra Jordan and Student Government Association Vice President Brandon Newsome.

Sirena Parker, director of community living, joined the MUW family a
little over a year ago.

“My job is made by the students and staff that I work with. I enjoy
working with college students and assisting them in any way that I
can,” she said. “The staff members I work with are amazing
people. Our department is here for the students and wants them to have the best experience living on campus. We feel that living on campus can make a difference in a student's college life.”

Print Shop Assistant Pat Alexander, who has worked in the Print Shop
since 1997, said she enjoys assisting the students, faculty, staff and
administration.

“I have been fortunate to have Susan, who is a great asset, helping
in the print shop and our Director Dave Haffly, who has always made sure we had every tool available to complete our work,” she said. “I feel very honored to have received the customer service award and want to thank everyone that made this possible.”

Susan Lollar, ID card office manager, added, “I was a student here
myself and remember the faculty and staff who were always willing to
help in any capacity. I strive to be that person for our students as
well. Learning to run the Print Shop has been challenging, but rewarding at the same time. Pat has been a wonderful teacher and excellent person to share my workday with.” Lollar joined MUW in 2001.

Members of SGA worked with Dr. Jordan to create a score card to be used by the students who participated as “secret shoppers.” The students visited offices around campus and conducted business as usual, but after an office visit they completed the score card and submitted it to SGA.

The information was collected and evaluated and SGA selected the
offices that would receive recognition for outstanding service.

Criterion included treating customers with respect, providing accurate
information or referrals and serving visitors in a timely manner.