FOR IMMEDIATE RELEASE
Feb. 16, 2007
Contact: Joshua Hollis
(662) 329-7119

Speaker discusses India’s ‘call center phenomena’
  
COLUMBUS, Miss. – As part of Mississippi University for Women’s International Series focus on the Indian Subcontinent, Dr. David Butler, executive director of the National Association of Call Centers, will examine the trend toward setting up call centers and help lines in India.
   
Butler, who also serves as director of the Call Center Research Lab at the University of Southern Mississippi, will present his lecture, “ ‘I’m sorry, can you please repeat that?’ India and the call center phenomena,” on Wednesday, Feb. 21 at noon as part of the Lunchtime Lecture Series. The event will take place in Painter Hall, room 209. Butler is also the author of “Bottom-Line Call Center Management: Creating a Culture of Accountability and Excellent Customer Service,” as well as 10 other scholarly articles and book chapters.
   
The annual International Series at Mississippi University for Women focuses on a specific region or country. The series consists of a monthly lunchtime lecture series, a foreign film series, as well as special events. This year’s focus on the Indian Subcontinent includes the countries of Pakistan, India, Bangladesh, Nepal, Bhutan, Maldives and Sri Lanka.
   
Other upcoming events for the International Series include the film “Born Into Brothels,” a presentation of the Film Series, on Feb. 20, in the Southern Women’s Institute at 6 p.m., and a lecture by the grandson of legendary spiritual leader Mahatma Gandhi, which will take place on Feb. 22 at 6:30 p.m. in the Nissan Auditorium.
   
In later months will be the fourth installment of the Iraq Roundtable Discussion, and the films “Why We Fight,” “Fire” and “Monsoon Wedding.” The film series is financially assisted by the Southern Women’s Institute.
   
For more information, please visit http://www2.muw.edu/~tvelek/Int_Series.html, or contact Dr. Thomas Velek, International Series director, at (662) 329-7386.