MUW Contact Information


     Academic Advising
     Reneau Hall
     Room 102B
     (662) 329-7138
     advising@acadsupp.muw.edu
     Website
     
     Admissions
     Eudora Welty Hall, Room 201
     Phone:  (877) 462-8439
     Phone:  (662) 329-7106
     Admissions@muw.edu
     Website

     
     Office of Graduate Studies
     Reneau Hall 121
     (662) 329-7110
     graduatestudies@muw.edu
     Website
     

     College of Arts & Sciences
     Painter Hall
     Room 111
     Phone:  (662) 329-7386
     trichardson@as.muw.edu
     Website


     College of Business &
          Legal Studies
     Reneau Hall
     Room 316
     Phone: (662) 329-7152
     deansoffice@bu.muw.edu
     Website


     College of Education &
          Human Sciences
     Education/Human Science Bldg
     Room 112
     Phone: (662) 329-7175
     pcaston@edhs.muw.edu
     Website


     College of Nursing &
          Speech-Language 
          Pathology
      Phone: (662) 620-5380
     tupelo@muw.edu
     Website


     Information Technology
     Services
     McDevitt Hall
     Room 115
     Phone: (662) 329-7282
     help@MUW.Edu
     Website


     MUW Online Frequently Asked Questions

          1.  Which browser works best with Blackboard 9.1?
          2.  One of my classes is not showing up in Blackboard. What should I do?
          3.  How do I get a Blackboard Account?
          4.  When will I gain access to the Blackboard System?
          5.  I am an instructor, and I will be teaching in Blackboard during the next term.
                 what do I have to do to get my course to show up in Blackboard?
          6.  I am an instructor, and I do not teach courses online.  However, I would like
                  to have a shell created in Blackboard for my course. Is that possible?
          7.  Why is my Course Menu missing?
          8.  How do you remove courses from the My Courses Module?
          9.  Why can't I tell my courses apart in the My Courses Module?
        10.  How do I make a course available ?
        11.  Why aren't my course videos playing correctly?
        12.  How do I reset or change my password in Blackboard?
        13.  Why am I having problems submitting tests and uploading files?



     1.  Which browser works best with Blackboard 9.1?
           Firefox (the lastest version) is the recommended browser to use with Blackboard 9.1
           
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     2.  One of my classes is not showing up in Blackboard. What should I do?
           First check Banner Web to see if your course is listed. If your course is listed, it will
           appear in Blackboard on the the first day of class or when the instructor makes the course
           available. If your course is not listed, please contact the Registrar's Office by phoning
           (662) 329-7135.

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      3.  How do I get a Blackboard Account?           
           Blackboard accounts are only given to currently enrolled students, instructors, course
           builders, course graders, teacher assistants, and employees who assist with maintaining
           the system.  These accounts are created with an automated process.

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      4.  When will I gain access to the Blackboard System?
            Once an instructor is assigned a course in Banner, access is typically given access
            to Banner within 24 hours.  The courses are generally made available to instructors
            at least a month in advance.  Once students are enrolled in courses, they are typically
            given access to the system within 24 hours. They are given access to courses on
            the first day of class.

      5.   I am an instructor, and I will be teaching in Blackboard during the next term.
            What do I have to do to get my course to show up in Blackboard ?

             Nothing.  A shell for your course is created automatically.  Your students are also automatically
             loaded into that Blackboard shell. 

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      6.  I am an instructor, and I do not teach courses online.  However, I would like to have a
           shell created  in Blackboard for my course. Is that possible?

           Yes, it is possible.  A shell is automatically created for every course. The students are also            
           automatically loaded into those shells. The choice of using it or not is left up to the  instructor.

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      7.   Why is my Course Menu missing?

             If you look to the left side of the screen, there is a tab. This tab allows you to show your course
             menu and hide your course menu. The purpose of this tab is to allow you to have more
             workspace. If you ever look on your screen, and your course menu does not appear, selecting
             this tab should solve the problem.

             Finding Your Missing Course Menu (video)

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       8.   How do you remove courses from the My Courses Module?

              Select the gear button at the top right corner of the module. Uncheck the boxes in the Display             
              Course Name column for every course that you do not want to appear.

              My Course Module (video)

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       9.   Why can't I tell my courses apart in the My Courses Module?

              All of the information for the course is not displayed. select the gear button at the top right corner
              of the module. Check the boxes in the Display Course ID column for every course that you don't             
              recognize.

              My Course Module (video)

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      10.  How do I make a course available ?

              In order for your students to see your course, you must first make it available.  A course can be
              made available by following these simple steps:

                   1.  Go to the Control Panel of your course.
                   2.  Select Customization.
                   3.  Select Properties.
                   4.  Go to "3.  Set Availability", and select "Yes" for Make Course Available.
                   5.  Select Submit.

              If your course is already available, there may be a problem with your student's account.  Please
              call Dr. Richard Holden at 329-7206 for further assistance.

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       11.  Why aren't my course videos playing correctly?

               There are a number of reasons why the videos are not playing correctly, but this is the most              
               common. In most cases the computers have had a codec error. Here is a possible solution.
   
               Windows users may want to download the following:
               http://download.cnet.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html

               MAC users may want to download the following:
               http://www.videolan.org/vlc

               Click the link on the right to download VLC. Download it and it will put a file on your
               computer named "vlc-1.1.10.1.dmg. Run the .dmg and click on the VLC icon. The next box will
               ask you if you are sure if you want to open it, click on "Open". The player will open and then
               you'll go to File and  Open File. Select the video and click Open

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      12.  How do I reset or change my password in Blackboard?

              First, go to muw.blackboard.com. Then select "Forgot Your Password?".  You will then have
              two options. You can either enter your First Name, Last Name, and Username under   the
              Username Option, or you can enter your First Name, Last Name, and Email under the Email
              Address Option.  After either option is complete, select the submit button. Here is a video that             
              demonstrates this process.
 
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      13.  Why am I having problems uploading files in Blackboard?

              There are a number of reasons why you may be having problems uploading files, but the
              most common problem is poor naming conventions.

            

               Naming Conventions
 
               File Naming conventions for Blackboard 9.1

               1. File names should not be longer than 32 characters including the file extension (.doc)
               2. File names may not include any special characters (ex: # @ $ % & * ,)
               3. File names must include only letters, numbers, hyphens, and underscores.
               4. File names must end with an file extension.
               5. Avoid using spaces.

               Bad File name
               Smith ED594.doc
               SmithED242Assignment#1.doc
               SmithED232Assignment1_What_Did_I_Do_On_My_Summer.doc

               Good File name
               SmithED594.doc
               Smith_ED_242_Assign_1.doc
               Smith_ED_232_A-1.doc

               ** Please remember to always close the file before uploading it to Blackboard.

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